Terms & Conditions

Welcome to Clumsy, a platform owned and operated by Maryam Nahar. We are delighted to support you on your journey to a healthier lifestyle. At Clumsy, our mission is to provide you with personalized guidance, nutritious recipes, and practical tips to help you achieve your wellness goals in a fun and approachable way.

These Terms apply to all Clients. While we’ve written these Terms in straightforward language, they remain legally binding, so please review them carefully before engaging in any services, as they form a legal contract between the Client and the Coach (Clumsy).

1. Client’s Obligations 

1.1 Obligations 

The Client agrees to the following obligations:

  1. To provide accurate, complete, and truthful information to the best of their ability at all times.
  2. To use their best efforts to adhere to the program as outlined, and to promptly communicate any challenges or difficulties encountered in its implementation.
  3. To complete all daily tasks assigned through the coaching application, and ensure the timely submission of any required check-ins.
  4. To perform all prescribed workouts in accordance with the Coach's instructions and submit videos to confirm proper form and technique.
  5. To maintain prompt and clear communication with the Coach regarding any concerns, questions, or deviations from the program.
  6. To download and utilize all applications and platforms recommended by the Coach to ensure optimal results and maximize the effectiveness of the program.

1.2 actions

The Client further agrees to refrain from the following actions:

  1. Engaging in any physical exercises while experiencing injuries that have not been disclosed to and discussed with the Coach. It is the Client’s responsibility to inform the Coach of any such injuries or movement limitations prior to performing any exercise.
  2. Executing exercises with improper form or technique. The Client shall seek guidance from the Coach to ensure proper execution of all prescribed exercises.
  3. Consuming supplements without prior consultation and approval from the Coach and the client’s medical provider.
  4. Deviating from the prescribed program or plan without obtaining the explicit approval from the Coach.
  5. The Client agrees to inform the coach of any medical conditions, or medications or treatments the Client is receiving, is crucial to disclose such information, as this may impact the results of the coaching program. Failure to provide this information may affect the Coach's ability to offer appropriate and safe recommendations.



2. Payments 

All payments are required to be made in full and in a timely manner prior to the commencement of services by the Coach, unless alternative arrangements have been expressly agreed upon by the Coach in writing. Failure to make payment in accordance with these terms may result in the postponement or cancellation of the scheduled services. 


3. Refunds

The Coach may offer a refund at her own discretion, if the Client does not see the agreed-upon results by the end of the program, subject to the following conditions:

  • The Client must adhere strictly to the program guidelines.
  • The Client must provide evidence of compliance with the program.
  • The Coach retains sole discretion in determining whether the Client has met the conditions for a refund.


4. Rescheduling 

The Client may request to reschedule a session by providing 48 hours' notice prior to the start of the session. The rescheduled timing shall be at the Coach's availability and discretion.

Should the client inform the Coach less than 48 hours prior to the start time of the session, then the session shall be considered a “no show”. No refunds will be provided for no shows.


5. Recommendations 

5.1 Products
The Coach may recommend third-party products  and/or services, that the Coach believes are beneficial to the Client. The said products can be supplements, home gym equipment or even referrals to physiotherapists, psychologists, or other medical professionals that the coach deems necessary.

5.2 No Liability for Third-Party Products
Although all recommendations are provided in the Client's consideration and best interest, the Client acknowledges that the Coach does not assume any liability for the use of third-party products or services.


6. Disclaimer

The services provided by the Coach are strictly for educational and informational purposes and are not intended to substitute for professional medical advice, diagnosis, or treatment. The Coach is not a licensed healthcare provider, and therefore all recommendations made by the Coach regarding exercise, nutrition, or supplementation are based on general health and wellness principles and are not tailored to diagnose, treat, cure or manage specific health conditions. Clients are required to seek advice from their physician or qualified healthcare provider regarding any health concerns or conditions they may have before engaging in any program or plan provided by the Coach. This includes, but is not limited to, seeking professional medical advice concerning pre-existing conditions, medications, or contraindications related to exercise, nutrition, and/or supplements.


7. Pregnancy and Postpartum

Clients who are pregnant, postpartum, or breastfeeding must secure approval from their healthcare provider prior to enrolling in or commencing any coaching program or regimen recommended by the Coach. Due to the unique health considerations of these conditions, it is essential that Clients consult with their healthcare professionals to ensure that the proposed exercise and nutrition plans are safe and appropriate for their specific medical circumstances. The Coach assumes no responsibility for any adverse outcomes resulting from the Client's failure to obtain such medical clearance.

Furthermore, any modifications to the Client's program due to pregnancy, postpartum recovery, or breastfeeding should be communicated to the Coach promptly to ensure the program aligns with the Client's medical needs and limitations.



8. Confidentiality and Data Collection

8.1 Confidentiality
The Coach is obligated to maintain the strict confidentiality of all Client information, including but not limited to personal health data, in accordance with applicable privacy laws and regulations. All Client data will be securely stored on password-protected devices and/or encrypted cloud storage platforms, such as Google Drive. The Coach will take all necessary precautions to safeguard this information from unauthorized access, disclosure, or misuse. Any sharing or disclosure of Client information will only occur with the Client's explicit written consent, except where required by law

8.2 Data Collection
The Coach may collect and store personal health information, which may include, but is not limited to, the Client's name, age, date of birth, blood test results, weight, height, symptoms, and medical history. The Coach reserves the right to aggregate and anonymize such information to create non-identifiable data ("Data") for analytical, research, or reporting purposes. This Data will not include any personally identifiable information and will be used strictly in compliance with applicable privacy laws and regulations.


9. Intellectual Property (IP) Rights

9.1. Ownership: All materials provided by the Coach, including booklets, guides, and other content (the “Materials”), are owned exclusively by the Coach and are protected by copyright and intellectual property laws.

9.2. License: The Client is granted a limited, non-transferable license to use the Materials solely for personal use in connection with the services provided. The Client may not reproduce, distribute, or modify the Materials without prior written consent.The Client agrees not to use the Materials for commercial purposes or for the benefit of third parties without the Coach’s written approval.


10. Entire Agreement

These Terms constitute the entire agreement between the Parties and supersede any prior or contemporaneous understandings, agreements, representations, or warranties.


11. Amendment

These Terms may be amended only by a written agreement signed by both Parties.


12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of State of Kuwait,


13. Severability

If any provision of These Terms is found to be unenforceable, the remainder of the Terms shall remain in full force and effect.